Q
Who is MARCA™ Care Management?
A MARCA™ Care Management is located in
Birmingham, Alabama and specializes in products and services that keep
older
adults independent as long as possible
Q What is the history behind the creation of emergency
alerting products?
A Because of the great need of loved ones to be able to instantly contact
friends, family or a 911 operator in the event
of an emergency. These individuals want to lead more independent and safer lives. Countless accidents and deaths
occur every year that could have been prevented if
help was able to be reached quickly.
Q
How does FreedomAlert work?
A It is very simple. You just push the blue button on the wearable pendant and you can speak directly to
friends,
relatives or a 911 operator from anywhere in or around the home. You do not need to use your regular telephone.
Q Does FreedomAlert use Cellular Service?
A No! FreedomAlert uses your home phone line.
Q
Do you have to be near a base station for someone to hear you?
A No! Because these devices are the world’s smallest cordless speakerphones, you can speak directly to
friends, family or
an operator instantly from anywhere in or around the home. These
are the only products that allows you to speak from
ANYWHERE in your home, not just within 50 feet of a speakerphone. The pendant range is up to 600 feet in a
free-space environment! It will cover large homes and even a short distance outside your home.
Q Are there any monthly charges or contracts?
A Absolutely Not! There are no monthly charges, no monitoring fees, no contracts, ever. You purchase the
product and it
is yours to keep and use forever.
Q
What happens if I am unable to speak?
A If you are unable to speak, the units can still give the 911 operator your location by utilizing the caller ID
function. Because of this “enhanced 911” system, you can feel even safer that your location is known even before you
speak.
Q
How do I install the FreedomAlert?
A Just plug it into your existing phone jack. FreedomAlert can be programmed with up to four additional phone
numbers
Q
Are these devices legal to use?
A Yes! The FreedomAlert i
s
completely legal to use in all 50 states and Canada. See the
National Emergency Number Association (911) letter of approval under the Testimonials Tab.
Q
Does this device use a battery?
A Yes, The FreedomAlert System comes with two rechargeable lithium-ion batteries.
Q
How can I deal with power outages?
A Th
e FreedomAlert base station
inculdes emergency back-up battery.
Q Are these products water resistant?
A Yes, the they can be used in the shower even though we don’t recommend it as a normal practice.
Q
What i
s the warranty on FreedomAlert?
A One Year Limited Warranty
VoIP Systems:
Special Note If Your Phone System is VoIP: Voice-over-Internet Protocol (VoIP) is a telephone service that sends your call over the Internet instead of through the regular telephone system. This may seem minor, but the differences with VoIP are great when it comes to 911 service.
Traditional phone lines physically connect a specific location to the phone company - so when you call 911 the phone company can report to the 911 center exactly where you are located. When 911 service is offered by a VoIP provider the VoIP system will report your registered address to the 911 center. Due to the nature of the internet, the VoIP provider does not know the physical location the phone service is being provided to - only the registered address which is typically the billing address. As a result, with VoIP it is sometimes possible for a 911 center to dispatch help to the wrong address, particularly if you have moved without updating the provider.
Because of this, in all cases where VoIP is used we recommend calling the VoIP provider to ensure that both 911 service is available to you, and that your current physical address is on file with the provider so that help will be dispatched to the correct location.
If you are unsure if your phone system uses VoIP, or to find if it is capable of calling 911, please contact your telephone service provider.
Installing FreedomAlert on VoIP Systems: Many VoIP services, such as Vonage, use a special internet adapter. This adapter typically has a phone jack on it into which a regular phone is connected. The FreedomAlert will connect to the adapters jack in place of the regular phone jack in your house.
Some VoIP systems, such as Verizon's FIOS, are seamlessly integrated into regular phone jacks, completely replacing traditional phone service. This allows you to connect the
FreedomAlert to your existing phone jack as described in this manual, and no special connections will be required.
Other VoIP systems use special computer software/headsets, or sometimes a special phone which connects directly to the USB port of a computer. Unfortunately,
FreedomAlert will not work with software or USB systems unless a provision for connecting a regular phone is also provided.
In general, if your VoIP system can utilize a regular phone then the
FreedomAlert will work just fine. However, if you have both a working traditional phone line AND a VoIP phone system we recommend connecting the
FreedomAlert system to the traditional phone system.
